Shipping & Returns
Shipping & Delivery Policy
Last updated April 06, 2022
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms and Conditions Policy.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for Local Pick Ups. Pickups are available Monday - Sunday 11:00 am - 6:00 pm at the West Lyfe store (729 Lincoln Avenue, Steamboat Springs - CO)
We offer free standard shipping on orders over $100.
UPS Standard Shipping flat rate(s) will apply on orders under $100.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We do not offer express, overnight, or same day shipping. We only offer standard shipping. Please refer to our FAQ page, Why don’t we offer express shipping?
WHAT HAPPENS IF MY ORDER IS DELAYED?
We ship orders received in 2 business days (Monday-Friday). Our outgoing shipments we be shipped on Mondays and Thursdays. You will receive an order confirmation email when your order was received and an order shipped notification with a tracking number when your order ships. If you placed an order and did not receive the order confirmation or order shipped email, please look in your spam folder then contact us at support@westlyfe.org. Orders are shipped using UPS, If you do not receive your order in 10 business days from the ship date, please contact us at support@westlyfe.org and we will work with you to make sure you get your products.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: support@westlyfe.org
Return Policy
Last updated April 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@westlyfe.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Products must be in new unworn condition with tags still attached. , and mail your return to the following address:
West Lyfe
Attn: Returns
RMA #
729 Lincoln Avenue
Steamboat Springs, CO 80487
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Damaged and/or worn products.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@westlyfe.org
